At Sycyjc Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward Return and Exchange Policy to ensure a smooth shopping experience. Please read the following guidelines carefully to understand the process:
1. Eligibility for Returns and Exchanges
1.1 Unused and Unaltered Items: To be eligible for a return or exchange, the item(s) must be unused, undamaged, and in their original condition and packaging. Items that have been altered or used in any way may not be eligible for return or exchange.
1.2 Timeframe: You may request a return or exchange within 30 days of receiving your order. After this period, we may not be able to process your request.
2. Items Not Eligible for Return or Exchange
2.1 Customized or Personalized Items: Products that have been customized or personalized according to your specifications are final sale and not eligible for return or exchange, unless they arrive damaged or defective.
2.2 Clearance or Sale Items: Clearance or sale items are sold as-is and may not be eligible for return or exchange, unless they are received in a damaged or defective condition.
3. How to Request a Return or Exchange
3.1 Contact Customer Support: If you wish to return or exchange an item, please contact our customer support team within the 30-day timeframe. You can reach out to us through the contact information provided on our website.
3.2 Provide Necessary Information: To process your request, please provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
4. Return Shipping and Costs
4.1 Return Shipping Responsibility: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item shipped, damaged item).
4.2 Shipping Method: We recommend using a trackable shipping method for return shipments to ensure that your package is received by us.
5. Refunds and Exchanges Process
5.1 Refund Processing: Once we receive the returned item(s) and verify their condition, we will initiate the refund process. Refunds will be issued to the original payment method and may take several business days to reflect in your account.
5.2 Exchange Process: If you opt for an exchange, we will process the exchange after receiving the returned item(s) and confirming their eligibility. We will ship the replacement item(s) to you as soon as possible.
6. Damaged or Defective Items
6.1 Reporting Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately. We may require photos or additional information to assess the issue.
6.2 Replacement or Refund: Depending on the situation, we will offer a replacement for the damaged or defective item or process a refund if a replacement is not available.
7. Contact Us
7.1 If you have any questions or concerns about our Return and Exchange Policy, please reach out to us using the contact information provided on our website. Our customer support team will be happy to assist you.